OFFICE HOURS:  Our office is available from 9:00am to 9:30pm seven days a week.  We are available after hours for emergencies only (plumbing and heating issues). You may reach our office at 877-322-2283 and after hours at 614-832-2561 or 614-679-3457.

RESERVATIONS:  You must be at least 21 years old to rent a cabin. Payment is expected at the time of reservation.  For reservations at our Lodges a 50% deposit with a Visa, Master Card, or Discover is required to confirm a reservation.  The balance will be due within 21 days of the reservation date. Cabins by Caves may use any funds received from guests immediately upon receipt of such funds. Reservations which are changed 2 or more times are subject to a $25.00 reservation change fee.

MINIMUM STAY REQUIREMENT: There is a 2 night minimum stay requirement for cabin rentals on weekends and a 3 night minimum stay may apply on holidays.  One night stays are available weekdays Sunday-Thursday.  Special discounts on extended stay cabin rentals require at least a 5 day stay.

HOLIDAY LIST: The follow holidays are subject to Peak Season Cabin Rental Rages and require a 3 night minimum stay. Check-ins will not be permitted on the actual day of the Holiday.

·         Memorial Day

·         Independence Day

·         Labor Day

METHODS OF PAYMENT: Cabins by the Caves accepts Money orders, Visa, Mastercard and Discover credit cards for cabin rentals.  A credit card is required at the time of reservation which will be kept on file for any damages to the property.

CANCELLATIONS: A 90% refund will be given with a minimum of 14 days advanced notice.  Lodge reservations cancelled with 21 days advance notice will receive a 90% refund. Cancellations with 3 day advance notice are subject to a 75% refund. Less than 3 day advance notice will not be issued refunds.

REFUNDS: No refunds will be given due to weather conditions or for early departures. We recommend 4 wheel drive in the winter season.

 All properties are privately owned. Your unit will be inspected prior to your arrival. Cabins by the Caves will not issue refunds in the event of mechanical failure or absence of any item, or for any public utility problem.

No student groups, house parties or receptions are allowed at any of the units. If guests are found to be having a party, they will be asked to vacate the unit and no refund will be given.  Absolutely no fireworks shall be set off on the properties.

DISCOUNTS:  Only 1 discount can be applied to a cabin rental. Discounts may not be combined nor can they be applied to special packages.

PETS: Pets are not permitted in any unit except the Hillside cabin. We require a $50.00 refundable deposit on approved pets at the Hillside only. Deposits will be refunded after check-out and inspection. Discovery of an unauthorized pet will result in a $100.00 fee. If you are bringing a pet to a pet friendly cabin we ask that you clean-up after your pets and that pets are not to be left unattended inside the cabins. Unattended pets must be kenneled while inside the cabin.

SMOKING: Smoking is prohibited inside any of our cabins. Discovery of smoking inside a cabin will result in a $300 fee charged to your credit card.

EQUIPMENT AND FURNISHINGS: Cabins that do not have cell service have a land line provided. Calling cards must be used for long distance calls. Local and emergency service is available. Incoming calls may be received. Equipment failures and problems with the unit must be reported immediately. Our emergency number (s) should be used after hours for emergencies such as no heat, no water, etc. Other equipment failures such as hot tubs, gas fireplace, TV, etc. should be left on our office voice mail. Repairs will be made as quickly as possible.

LINENS AND SUPPLIES: Bed linens are bath towels are provided along with basic kitchenware and utensils. We supply trash bags, paper towels, bathroom tissue, dish and hand soap. Personal items such as shampoo or hair dryers are not supplied so please bring your own.

OUTDOOR GRILLS:  Most cabins have either a gas or charcoal grill. For charcoal grills you must bring your own charcoal and starter fluid. Gas is supplied for gas grills.

FIREPLACES: Gas or wood burning fireplaces are not to be used April through September. Gas fireplaces are not supplied with propane from May-August. Firewood may be ordered through us or you may bring your own. At no time may you cut wood on the premises. If you bring your own firewood it must be bundled and cut.

OCCUPANCY AND HOUSEKEEPING: Please limit occupancy to what is posted on each cabins description. Our occupancy rates apply and will be charged if additional people are discovered. Hot tub covers must remain on the hot tubs and we require that all trash be placed in the outside containers at check-out and latch the lid in place. Do not leave loose trash inside the outdoor receptacles or a $75.00 clean-up fee will apply. Leave the kitchen clean and lock all windows and doors. We ask that all keys be returned to the lockbox at check-out. Lost keys are subject to a $25.00 replacement fee.

HOT TUBS: Hot tubs should not be used at temperatures greater than 104. Switches to increase or decrease the jet speed may be adjusted. No other settings should be adjusted. Our hot tubs are routinely changed and continuously sanitized. Hot tubs left excessively dirty may be subject to a cleanup fee of $100. Guests that are staying 3 or more days will be contacted to have a staff member check their hot tub chemicals and remove trash from the cabin. Do not sit on hot tub covers. This can break and damage the lid. Damage to hot tub covers will result in a $350.00 replacement fee.

DAMAGE BY GUESTS: In the event of damages or extra cleaning requirements created by guests, additional charges may be applied to the credit card on file with our office.

WILDLIFE AND PESTS: While we routinely treat our cabins, we are in the middle of the woods and it is likely that you may encounter insects or spiders during your stay. We cannot refund your reservation if you see insects or spiders during your stay. Many critters live in the woods. Do not approach or feed wildlife or leave food on decks or porches as it may invite unwanted guests.

LEFT BEHIND ITEMS: Personal items left in the cabin are not automatically returned. We will remove them and store them for 30 days. You will need to call and provide shipping information. Guests are responsible for any shipping charges to return items.